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Frequently Asked Questions
JEWELRY & SIZING
Our jewelry is designed with signature colored stainless steel cable. We also use 14kt gold, diamonds, pearls, leather, stingray, and more.
H color and SI clarity.
We use a PVD (Physical Vapor Disposition) process.
First, the plain grey stainless steel goes through a deep cleansing bath. Then it goes into an oven where various heating temperatures change the molecular structure of the steel, which ultimately changes the color of the piece.
Every piece is closely watched during this lengthy process to ensure consistency in color and quality. Different from a coating or a plating that may wear in time, this process creates a molecular change in color that is as durable and long-lasting as it is beautiful!
No! Unlike a coating or plating, this process creates a molecular change in color that is durable and long-lasting.
Yes! Stainless steel is hypoallergenic.
Measure your wrist: Use a soft measuring tape to determine the size of your wrist. Be sure to place and tighten the tape how you would naturally wear a bracelet. If you don't have a soft measuring tape, you can use a piece of string or thread and then hold the length up to a traditional measuring tape or ruler.
Choose your size: Reference the size chart (linked on the product page) and choose the ALOR size that corresponds with your wrist size.
You can also download & print our sizing chart here for easy measuring.
Many of our rings cannot be sized due to the unique nature of cable.
ORDERS & SHIPPING
We accept returns and exchanges within 30 days of delivery, provided the item is unworn, unused, with tags, and in its original packaging. To start, go to your account here, select the order, and submit your request. Once it's approved, we'll email you a prepaid return label — a flat $15 return shipping fee is deducted from your refund. After we receive and inspect your return, we'll issue your refund. Repairs and warranty service follow a separate process; please contact us for details.
If your order is in stock, it will ship within 2 business days.
If your order is out of stock, you'll be contacted within 2 business days and it can take 2-6 weeks for delivery.
Yes! However, the customer is responsible for all duties and taxes incurred by the purchase in their country, and to clear the product via their country's customs procedures.
Yes! All US orders over $85 will ship free.
ALOR jewelry is available at ALOR.com and at authorized ALOR retailers. For a list of retail locations, please check our store locator here.
All ALOR jewelry ships ready to give! Your jewelry will come in a branded pouch and box for easy gifting and storage.
CARE & WARRANTY
Stainless steel requires very little or no maintenance at all! However, in the event that you need to clean or service a piece of jewelry, it’s recommended that this is handled by an authorized ALOR Service Center. If a certified ALOR retailer is not available to you, please follow our in-home cleaning guide here.
ALOR jewelry and timepieces are guaranteed under normal usage against all defects in workmanship and materials for a period of three (3) years from the date of purchase provided the timepiece was purchased from an authorized ALOR dealer.
Exclusions apply. View our full warranty here.
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