Skip to content

Cart

Your cart is empty

Warranty

ALOR® international jewelry guarantee

ALOR® 18kt Gold & Cable Jewelry, provides a three (3) year guarantee from date of purchase against all manufacturing defects provided the jewelry was purchased from an authorized ALOR® dealer. The guarantee does not cover any damages consequent to ordinary wear and tear, customer damage, modifications of the piece or failures to follow the specific care instructions. All guarantee services must be performed by an authorized ALOR® Service Center and will require presentation of a valid proof of purchase.

The warranty DOES NOT cover:

  • Leather or material strap, metal bracelet, clasp, crystal, crown or case.
  • Damage resulting from accident, misuse, abuse or negligence (scratched or cracked case or crystal, damaged crown, etc.).
  • Regular maintenance service.
  • Damage caused by moisture, unless the watch bears the engraving “water-resistant” on the back of the case.

The warranty will be automatically voided where the watch/jewelry is:

  • Serviced by anyone other than an authorized ALOR Service Center.
  • Modified in any manner such as adding diamonds on a bezel or engraving.
  • Purchased from anyone other than an authorized ALOR dealer.

For the continued enjoyment & pleasure of the timepiece & optimum functioning:

Customers should always have the timepiece serviced by an authorized ALOR Service Center, a list of which can be found in the International Guarantee booklet accompanying the timepiece, and should have the timepiece serviced at least every 18 – 24 months at an authorized ALOR Service Center.

ALOR reserves the right to discontinue the production of the replacement parts for any model after a period of five (5) years from date of introduction of the model.

All warranty services must be performed by an authorized ALOR Service Center and will require presentation of a valid proof of purchase.